Masutomi Ryokan - Hakone

beautiful setting but some onsen confusion

The breakfast was not only beautifully presented but offered a good variety that exceeded my expectations. The staff were attentive, consistently checking to ensure I had everything I needed. The private onsen was a fantastic feature that provided a peaceful escape to unwind.

Travelled with my husband, spent 5 nights here and had a nice stay. I had twin room with a safe, central heating, and a TV set. The hotels' team was very welcoming and amazingly kind...

The staff we met were not very helpful.

Good location in the nature, very polite staff, everything was great.

The private onsen bath was just amazing! Meals were beautifully presented and delicious, but breakfast was a bit out of my comfort zone. The lack of a shower inside the room was kinda inconvenient 😅

traditional hotel set in the tranquil area. caring staff and tidy rooms with beautiful views of hakone, private bathrooms. exceptionally nice location to a train station near the venue.

Nothing to complain about, the venue exceeded all expectations, do recommend it. Thanks to a train station near the hotel, all the landmarks in Hakone where within reach;)))

Staying at Masutomi Ryokan was a good experience. The warm welcome from the owner. I loved the delicious vegetarian dinner, crafted just for me, even though it wasn't usually part of their menu. Breakfast was equally excellent with a variety of options. The private rooftop onsen was a highlight. Soaking there while enjoying the view was deeply relaxing. I encountered some confusion regarding the tattoo policy for the onsen and pricing details. It turned out my daughter couldn't use the facilities because of conflicting information. The bath hours being restricted for men and women could be more clearly communicated. Despite these hiccups with the hot springs, the charm of the ryokan and the attentive staff stood out.

Fine traditional breakfast experience

perfect spot for exploring hakone's rich culture and nature

Staying here allowed me to easily stroll to nearby attractions like the charming Hakone Kitahara Toys Museum, just a few steps away, and regenerate at the tranquil Shogenji Temple, only 500 meters down the road. The focus on traditional Japanese meals was a treat that complemented my experience wonderfully.

Kind staff, good meals, private onsen bath outside room. Wi-Fi was spotty.

The location offered easy access to nearby attractions like the Hakone Kitahara Toys Museum, perfect for our older kids!

In my wife's opinion, providing more options for kids' meals would enhance the experience.

The staff was friendly and were very good. The traditional meals were a highlight, served in a private area which felt so special. The onsens were relaxing with a cute atmosphere.

The dining menu had limited options. Some dishes might not appeal to everyone.

The twin room with an open-air bath was amazing, the staff was very attentive, and the food was fantastic.

This place is fantastic with a good amount of space and the added bonus of an open-air bath, and it's great to have an electric kettle, climate control, and a personal safe included.

I had a wonderful stay at this hotel! The location was ideal, being close to the train and bus stations, making it convenient to explore the area. The staff was incredibly kind and helpful, showing me around the property upon arrival. The room was cozy and had a fantastic breakfast. The attention to detail in the hotel was outstanding, with great quality and a huge amount of food for breakfast.

All was perfect, nothing to improve.